Refund Policy

At Kori Health, we are committed to providing clear and transparent billing practices for all patients.

Subscription Billing

All treatment plans are provided on a recurring subscription basis and will automatically renew unless canceled prior to the scheduled rebill date.

Cancellation & Refund Eligibility

Patients may cancel their subscription at any time before their scheduled rebill date.

If a cancellation request is received on or after the rebill date and the order has already been transmitted to the pharmacy for fulfillment, the order is not eligible for cancellation or refund.

Once an order has been submitted to the pharmacy, medication preparation begins immediately. As a result, orders that have entered the fulfillment process cannot be canceled, returned, or refunded.

Future Shipments

If a cancellation request is received after an order has already been sent to the pharmacy, Kori Health will cancel all future shipments and recurring charges. However, the current order will continue to be processed and shipped and will not be eligible for a refund.

Non-Returnable Medications

Due to safety, regulatory, and pharmacy requirements, prescription medications are non-returnable and non-refundable once fulfillment has begun.

Contact Us

If you have any questions regarding your subscription, billing date, or cancellation status, please contact our support team prior to your scheduled rebill date.